Improving an organization’s patient experience requires a thorough understanding of the care that is being delivered. To this end, healthcare systems are constantly evolving to gather more data and are tracking clinical and financial information over time and across settings, to help better understand the care that is being delivered and how technology can be used to improve the patient experience and clinical efficiencies.

This article discusses:

1. The emphasis on patient experience
2. Helping care teams improve the quality of patient care delivery
3. New technologies that can improve the patient experience and care team performance