Spacelabs TeamUp strategies

Superior care for you and your patients

For more than 60 years, Spacelabs Healthcare has been trusted by clinicians and technicians for quality products, and excellent support and service when needed. Our Customer First philosophy reflects our commitment to superior care for you and your patients.

CrowdStrike Outage Impact

With the global outage related to a faulty CrowdStrike update on July 19, 2024, some customers may have been impacted. Our support team is here to help. If you suspect your systems have been impacted by the outage, please contact Spacelabs Global Technical Support Team. We have 24×7 phone support at 1-800-522-7025 (Option 2), or you can submit a support request at https://help.spacelabs.com/. You may also email us at [email protected] as well if you have errors or screen shots to share.

Customer service

1-800-522-7025 (Option 1) is available Monday through Friday, from 6:30 am to 3:30 pm Pacific Time and offers:

  • RMA status or information
  • Orders by phone
  • Current order status
  • Parts and accessory availability
  • On-site service requests

Please have your hospital’s customer number available when you call.

Technical support

1-800-522-7025 (Option 2) is available 24 hours a day,
7 days a week and offers:

  • Over the phone Technical Support
  • Comprehensive and regular training courses
  • Definitive technical documentation

Please have your hospital’s customer number available when you call.

Support contacts

United States: +1 (800) 522 7025
Please have your hospital’s customer number available when you call.

Select Option 1 for Customer Service
Select Option 2 for Technical Support, 24 hours, 7 days a week.

United Kingdom: +44 01992 507700 or
Email: [email protected]

Canada: +1-800-265-0500 or
+1-905-564-2229 or [email protected]

Or either email us or contact us through our country offices or representatives.

Additional Support Resources

Open a support ticket >
Product manuals >
Service contracts >

Supplier change request >
Support >

Cybersecurity >
Cleaning instructions >

Technical training registration

For questions about technical training, email [email protected].

Product feedback

We are dedicated to ensuring you get the most from your Spacelabs equipment. If you have any questions, requests or complaints about our products and services, please open a support ticket.

Our commitment to you

At Spacelabs Healthcare, we know that the performance of our service and support organization is as important to our customers as the performance of our products. We know that our customers expect prompt, highly competent service delivery and support every time so that patient care flows efficiently and effectively. As your valued clinical partner, these goals are our goals as well and you can count on us to be there when you need us. We listen to you, are proactive in our solutions and react quickly to resolve issues.

Contact us