February 8, 2025 (length: 1 minute 20 seconds)
Watch the video here

TRANSCRIPT

When a historic winter storm hit northwest Arkansas, it brought more than just record-breaking cold. It brought an unexpected crisis for one independent physician-owned group. A ruptured water pipe above the Holter scanning station turned an already cold night into a freezing crisis, leaving the cardiology team without essential tools to monitor patients. They needed help, fast.

Unlike massive medical device companies, Spacelabs is a nimble one, small enough to care, but powerful enough to act. Within hours, our team was in motion, coordinating an emergency shipment of replacement monitors, cutting through delays, and ensuring that equipment was delivered and installed as quickly as possible.

The very next day, Spacelabs experts worked remotely installing software, and within a week were on-site for hands-on training, ensuring a smooth transition back to patient care. At Spacelabs, service isn’t just a word. It’s our promise. When health care teams need us most, we show up. Not because we have to, but because we choose to.