Effective communication is essential in any business, but especially so in healthcare where patient safety is at stake. Healthcare environments can be unpredictable, complicated, and stressful. Patient circumstances change frequently and unexpectedly. The unpredictability and urgency that occurs when caring for patients can lead to unplanned communication or fragmented interactions between care team members, which in turn can lead to communication breakdowns.

Closed-loop communication can help reduce medical errors and promote care team collaboration. The model is a process of recognizing the receipt of information and confirming with the message sender that the information received is correct and the same as the original. More simply, it is the process of validating and cross-checking information for accuracy.

Discover how your organization can enhance closed-loop communications and take advantage of new technology to minimize patient identification errors.